Our process began 11/27/18 with an estimate and ended with the install on 2/25/19. We replaced six windows, two sets of French doors, and a front door. One of the windows was an increase in size, to about double. The French doors became sliders. The process went: Sales (estimate), Financing (if needed), Final Measure Appoitntment, Order placed, Wait for manufacture of goods, schedule install, and then—install. Weather permitting—keep in mind no installs during rain/snow. I made sure to have water available for the installers and I tipped each of them at the end of the day. They were fast, courteous, clean, generally just really good people! In fact, all those who I encountered with Design Windows were good people! Very communicative. I wish I could post pictures.